Privacy policy

We may collect personal information that you provide directly to us when you place an order, contact customer support, submit a warranty or registration form, request a return or refund, subscribe to updates, or otherwise interact with our website.

This information may include your name, email address, phone number, billing address, shipping address, order number, product model, purchase details, warranty information, return or refund request details, and customer service communications.

We may also collect information related to your use of our website, such as IP address, browser type, device information, operating system, pages viewed, referral source, approximate location, cookie identifiers, shopping cart activity, checkout activity, and interactions with website features.

If you contact us about a product issue, return, refund, or warranty request, we may collect photos, videos, screenshots, troubleshooting details, and other information you choose to provide so we can review and respond to your request.

When you place an order, we collect and use information necessary to process your purchase, verify payment, arrange shipping, provide tracking updates, confirm delivery, handle returns or refunds, and provide customer support.

Shipping information may be shared with warehouses, fulfillment providers, shipping carriers, and logistics partners so your order can be delivered.

Customer support information may be used to respond to your questions, troubleshoot product issues, verify order details, process return requests, provide warranty support, and improve our products and services.

Payment information is processed by secure third-party payment providers. We do not store complete credit card numbers on our website.

Payment processing may be handled through Shopify, Shopify Payments, PayPal, credit card processors, fraud prevention providers, or other payment-related service providers used by our store.

Payment providers may collect and process payment-related information according to their own privacy policies and security practices.

We use personal information to operate our store, provide services, and improve your shopping experience. This may include:

• Processing and fulfilling orders
• Confirming payments and preventing fraudulent transactions
• Providing shipping, delivery, and tracking updates
• Responding to customer support requests
• Handling returns, refunds, cancellations, and warranty requests
• Verifying order information and warranty eligibility
• Improving our website, products, services, and customer experience
• Sending service-related emails, such as order confirmations, shipping confirmations, support updates, and return or refund notifications
• Sending marketing emails if you have opted in or where permitted by law
• Analyzing website performance, advertising effectiveness, and customer behavior
• Protecting our website, customers, payment systems, and business from fraud, abuse, or unauthorized activity
• Complying with legal, tax, accounting, security, and regulatory obligations

We use cookies and similar technologies to help our website function, remember preferences, support checkout and account features, maintain shopping cart functionality, understand website performance, improve user experience, and support analytics or marketing activities.

Cookies and similar technologies may help us understand how visitors use our website, measure advertising performance, personalize content, and improve products and services.

Some cookies are necessary for website functionality, while others may be used for analytics, advertising, or performance measurement.

You may control cookies through your browser settings. Please note that disabling cookies may affect certain website features, including checkout, cart, account, payment, or personalization functions.

We may use analytics, advertising, and performance measurement tools to understand website traffic, user behavior, product interest, advertising performance, and conversion activity.

These tools may collect device information, website usage information, cookie identifiers, approximate location, and interaction data.

We may use this information to improve our website, measure advertising results, provide relevant offers, and better understand customer needs.

We may share personal information with trusted service providers and partners who help us operate our business, including:

• Shopify and e-commerce platform providers
• Payment processors and fraud prevention providers
• Shipping carriers, warehouses, and logistics providers
• Email, customer support, and communication service providers
• Analytics, advertising, and website performance providers
• Technology, hosting, security, and website operation providers
• Professional advisors, legal authorities, regulators, or law enforcement where required

We do not sell your personal information in exchange for money. However, we may use advertising or analytics tools that involve cookies or similar technologies, which may be considered “sharing,” “targeted advertising,” or similar activity under certain privacy laws.

Our website may use third-party platforms, apps, payment providers, shipping services, analytics tools, advertising services, customer support tools, and other technologies.

These third parties may collect and process information according to their own privacy policies, terms, and security practices.

We encourage you to review the privacy policies of third-party services where applicable, especially payment providers, shipping providers, and third-party websites linked from our website.

If you subscribe to marketing emails, provide consent, or where permitted by applicable law, we may send promotional communications about Kyltoor products, updates, offers, or related content.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@kyltoor.com.

Even if you unsubscribe from marketing emails, we may still send service-related messages, such as order confirmations, shipping updates, return or refund notifications, or important account and support communications.

If you submit reviews, feedback, photos, videos, messages, troubleshooting materials, or other content to us, we may use that content to provide customer support, review product issues, improve our products, or operate our website where permitted by law.

We will not use your personal photos, videos, or identifying content in advertising or promotional materials without appropriate permission where required by applicable law.

We keep personal information for as long as reasonably necessary to provide our services, process orders, handle returns and warranty requests, respond to customer support inquiries, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

The length of time we retain information may vary depending on the type of information, the reason it was collected, legal requirements, accounting obligations, and business needs.

We take reasonable measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage over the internet is completely secure.

While we work to protect your information, we cannot guarantee absolute security of any information transmitted to or stored by our website or service providers.

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent where applicable.

You may also have the right to opt out of certain marketing communications or certain uses of cookies and tracking technologies.

To submit a privacy request, please contact us at support@kyltoor.com.

We may need to verify your identity before processing certain privacy requests.

If you are located in California or another U.S. & CA state with applicable privacy rights, you may have certain rights regarding your personal information, such as the right to know, access, correct, delete, or opt out of certain uses of personal information.

We do not sell personal information in exchange for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

To exercise available privacy rights, please contact us at support@kyltoor.com.

If you are located in Canada, you may have rights to request access to or correction of personal information we hold about you, subject to applicable laws and verification requirements.

To submit a privacy request, please contact us at support@kyltoor.com.

We may process, store, or transfer personal information in countries or regions other than where you live, including where our service providers, e-commerce platform, payment processors, warehouses, shipping partners, customer support providers, or technology providers operate. These locations may have data protection laws that differ from those in your jurisdiction.

Our website, products, and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18. If you believe that a minor has provided personal information to us, please contact us so we can review and take appropriate action.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted means you accept the updated policy.